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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Perez

September 26, 2024

5  out of  5
rating by Mary Perez
"Mary has been my agent for a long time. I can always count on her for all my insurance needs. Always prompt and friendly."
We responded:
"Thank you Mary, for the complimentary review! It's good to know that you are happy with the service that you are getting when working with Mary in my office. We appreciate your ongoing business and look forward to continuing to serve your insurance needs in the future! Mike "
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Vicky Lopez

September 20, 2024

5  out of  5
rating by Vicky Lopez
"This office is so helpful. Mary is always knowledgeable and helped me with issues I was having. She made it so easy."
We responded:
"Hi Vicky, Thank you so much for the 5 star review! I'm happy that you have had a good experience working with Mary! She does a great job. We look forward to assisting you with your insurance needs in the future. Mike"
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pablo 505

September 7, 2024

1  out of  5
rating by pablo 505
"Geico insurance offered me 400$ cheaper than what you guys offered me for my 2019 mustang and progressive was offering 300$ cheaper than state farm check out other insurance don't over pay for the same type of insurance"
We responded:
"Hi Pablo, State Farm is not always the least expensive option, but we are proud of the service that we provide from my Agency. Unfortunately, my Agency has no control over the rates, so you 1 star review of my Agency is misplaced."
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Osmany Sandino

August 16, 2024

5  out of  5
rating by Osmany Sandino
"Today I visited this office to purchase my car insurance. Mrs. Mary provided excellent service, very professional and fair. From several offices I visited looking for options I did not have to consider any other. Thank you for your excellent service. Hoy he visitado esta oficina para adquirir mi seguro para automovil. La señora Mary dio un excelente servicio, muy profecional y justo. De varias oficinas que visite buscando opciones no tuve que considerar ninguna otra. Exito le deseo a este equipo y gracias por su excelente servicio"
We responded:
"Hi Osmany, Thank you for choosing us, and for the 5 star review! I agree that Mary does a great job. We look forward to working with you in the future. Mike"
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Sean

May 24, 2024

5  out of  5
rating by Sean
"I become more familiar where products are with more visits. Helpful staff points me in the right direction among tens of thousands of items."
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Jeremy Zamora

April 24, 2024

5  out of  5
rating by Jeremy Zamora
"Aya Fatima is the nicest, sweetest agent I have ever had the pleasure of quoting me on insurance! Thank you so much for your quick, polite, and timely response and handling, of getting me my insurance through State farm. I recommend her to anyone looking for auto or renters insurance. Thanks a bunch! I feel very comfortable and confident moving forward with State Farm. 😊 😁"
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zane

January 24, 2024

5  out of  5
rating by zane
"This is the place to get your car insurance, they have beat all the other guys prices. They have found all kinds of discounts that other companies didn't. The prices was so good that when I bought my new car I was able to keep both cars insured."
We responded:
" Zane, Thank you for your glowing review! We're absolutely thrilled that our team at Mike Volk State Farm was able to assist you in selecting the perfect car insurance for you. Our top priority is to provide our valued customers with the most comprehensive coverage we can, and we're overjoyed to hear that we were able to do just that for you. We're so grateful for your support and can't wait to continue serving your insurance needs. Thank you for choosing us! -Mike "
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Bianca Alvarez

November 3, 2023

1  out of  5
rating by Bianca Alvarez
"I switched to this office after a major issue with another location in town hoping I could just keep it simple and stick with my existing insurance plan. This proved to not be much better. Poor communication skills, do not answer the phone, they will be communicative while they're trying to sell you insurance, the second you are not eligible for whatever reason, you will not get a call back. I had to call headquarters to get a call back from the local office and file a formal complaint. I regret staying with State Farm all this time despite multiple other issues. I will be cancelling all policies and switching to another company even though it will cost me more money, that's how much I refuse to work with State Farm anymore."
We responded:
"Thank you for taking the time to share your experience, Bianca. I'm genuinely sorry to hear that it didn't meet your expectations of Mike Volk State Farm. We understand the importance of clear and timely communication, and I apologize if we fell short. As we explained via email and voicemail, your property unfortunately is ineligible due to a wildfire hazard. Despite our attempts to gain an exception for you, we unfortunately could not influence the decision, due to factors beyond our control. We respect your decision to explore other options. -Mike"
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January Black

October 10, 2023

5  out of  5
rating by January Black
"The best agency I've ever dealt with! Thank you Aya for taking such good care of me!"
We responded:
"January, thank you for this glowing review! I’m so glad to hear Aya has been taking good care of you. Please don’t hesitate to reach out to Aya, myself, or the rest of the Mike Volk State Farm team if there’s anything we may be able to assist you with. We’re here to help! -Mike"
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marie martinez

September 1, 2023

5  out of  5
rating by marie martinez
"Mary Page calls us to keep up on any new information about are policies thank you Mary"
We responded:
"Hi Marie, Thank you for the positive review! I appreciate the feedback and your ongoing business! Thanks again! "
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Steve Mariades

April 25, 2023

1  out of  5
rating by Steve Mariades
"Other then the polite way I was told it's my fault and there is nothing they could do even though they told me it was ok to sell. Now I paid $150 a months for no coverage other than liability(I thought I had coverage) and apart of that is uninsured drivers coverage and when I put in all required pictures and documents they don't even do the leg work I wait two months and get told they cannot contact the other guy as such thier is nothing they can do and tell me it's fine to sell my junk car to the junk yard then couple weeks later claims calls me and says since I sold my car they won't pay me out huh!!!!!!! Wow just wow worst people ever. now after having to finance a car at an extremely high payment a month they have the gull to charge $435 for continued monthly service wow I'm ashamed to call this insurance"
We responded:
"Hello Steve, I want to take a moment to express how sorry I am to hear that you had such a negative experience with our service. We take all feedback very seriously and are committed to providing excellent customer service. If you are comfortable and able, I would like to take this offline and have you contact me either by phone (505-232-2886) or by email to help address these issues that you have encountered. This way, we may make sure that we are meeting the needs of all of our customers. Thank you for your feedback, and I hope to hear from you soon. - Mike Volk"
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Kevin Merk

September 11, 2022

5  out of  5
rating by Kevin Merk
"Gets my insurance hassle free"
We responded:
"Thank you for the five star review Kevin! We appreciate your business!"
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Zig Zarley

October 30, 2021

5  out of  5
rating by Zig Zarley
"Professional experience!"
We responded:
"Hi Zig, Thank you very much for the compliment and the 5 star review! I'm glad that you had a positive experience! Mike"
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Terrence Saunders

September 10, 2021

5  out of  5
rating by Terrence Saunders
"I worked with Aya and she was amazing to work with. She was clear in describing the different insurance policies and the potential outcomes if different scenarios happened. Very informative and assisted through the whole process and made it as smooth as possible! Highly recommended!"
We responded:
"Hi Terrence, Thank you for taking time to give us feed back. I'm glad that you've had a positive experience. I appreciate your business! Mike, Agent"
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eric tharpe

September 2, 2021

5  out of  5
rating by eric tharpe
"Aya Fatima is a great agent and definitely why I'm with you!!"
We responded:
"Thank you Eric. I appreciate your business!"
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John Roybal

August 21, 2021

5  out of  5
rating by John Roybal
"Aya treated me so well and was super responsive! I not only got auto insurance but Business and Renters as well. The value and customer service were/are outstanding, I’m glad I switched! Thank you!"
We responded:
"Hi John, Thank you for the great review! I appreciate you taking time to give us this feed back. I'm glad that Aya took good care of you! Thanks again! Mike"
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Melonie King

August 4, 2021

5  out of  5
rating by Melonie King
"Aya, was amazing. She helped me get a wonderful car insurance and rental insurance policy and saved me quite a bit per month. She was super friendly, very knowledgeable, and she cares for her clients. It’s really nice to have an agent you know directly also as opposed to the big guys where they aren’t very personable. I know if I have any questions I can call the office directly. I’m really happy I switched. Support Local Business and call Aya."
We responded:
"Hi Melonie, Thank you for taking time to share your experience in purchasing insurance from Aya. We appreciate your business and will work hard to make sure that we continue to provide remarkable service. Sincerely, Mike Volk"
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Official Low Top

July 29, 2021

5  out of  5
rating by Official Low Top
"Was looking for new insurance since my previous company had been basically robbing me blind for awhile. Contacted Aya who went above & beyond to help me drop my rate by more than $100. She was very kind, patient, and very professional throughout my entire experience. Highest regards to her for really understanding and caring about my needs. Treated me like a human and not just a customer. Give her a raise!!! I thank her and the company for taking care of me and making me feel at home. 💯"
We responded:
"Thank you so much for sharing your feed back regarding your experience in purchasing insurance from Aya! We will work hard to ensure that you continue to have positive experiences where your insurance is concerned. Sincerely, Mike Volk, Agent"
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Samantha Vivian-Gonzales

July 27, 2021

5  out of  5
rating by Samantha Vivian-Gonzales
"I work with Aya out of this office. She does a great job and always goes out of her way to help. I email and get a response fast. She is pleasant and very helpful goes out of her way to make sure that we are always satisfied. We were will progressive for years. She made sure that we have the best rates and policy that we could afford. I would recommend her to all my friends and family."
We responded:
"Hi Samantha, Thank you very much for the kind words regarding Aya and you experience in purchasing insurance through our Agency. We really appreciate all referrals as that is the best compliment that we can receive. Thank you for your business! Sincerely, Mike Volk, Agent"
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Jessica Romero

July 27, 2021

5  out of  5
rating by Jessica Romero
"I was looking around for insurance and was lucky to find Aya who went above and beyond for my policy. She was very helpful and professional. I highly recommend State Farm, Mike folk and Especially Aya."
We responded:
"Hi Jessica, I appreciate you taking time to share your experience in purchasing insurance through Aya and my Agency! Thank you for your business!"
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Jr Baca

July 27, 2021

5  out of  5
rating by Jr Baca
"I was very pleased with the timely manner of my quote. Aya, was helpful and prompt in answering all of my questions. I would recomend Aya for all your insurance needs."
We responded:
"Thank you so much for taking time to write the complementary words and for your business! I appreciate it! Sincerely, Mike Volk, Agent"
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Cheree Crockett

July 26, 2021

5  out of  5
rating by Cheree Crockett
"Aya Royal was extremely prompt and efficient in assisting me with my Insurance policy. Excellent customer service!"
We responded:
"Hi Cheree, Thank you for the great review! I really appreciate you taking the time, and for your business!"
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Jerome Miranda

July 22, 2021

5  out of  5
rating by Jerome Miranda
"So grateful for Aya ! She was professional and went beyond my expectations, saving me money over my old Allstate. Ask for her she will help you out"
We responded:
"Hi Jerome, Thank you for the 5 star review and for your ongoing business! I appreciate it! Sincerely, Mike Volk, Agent"
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Art Salazar

July 22, 2021

5  out of  5
rating by Art Salazar
"I recently got a quote from Aya and I was stunned at how much I saved a month on car and renters insurance. Aya responded quickly to all my questions and was very professional, patient, and helpful in answering my questions in regards to helping me pick the best insurance for my needs. I definitely would recommend you ask for her next time you have any insurance needs!"
We responded:
"Hi Art, Thank you for taking the time to write! I appreciate you and your continued business! Sincerely, Mike Volk, Agent"
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tomas jaramillo

May 3, 2021

5  out of  5
rating by tomas jaramillo
"Excellent"
We responded:
"Thank you very much Tomas! Sincerely, Mike Volk, Agent"